FAQ

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About us

What is Top Level Tennis?

Top Level Tennis is an online training platform, where you can learn from the world’s greatest tennis stars. Become a better player on and off the court and make your mentality as strong as your technique.

Who we are?

We are a joint-stock company listed on the Warsaw Stock Exchange and on the NewConnect market (TopLevelTennis.com S.A.). Our headquarters is based in Cracow, however, many of our operational activities are managed from our office in Poznan.

Our mission

We aim to pass on exclusive knowledge and popularize tennis all over the world. We strongly believe that our courses, designed by the best in this sports discipline, are of top quality and they will satisfy amateur players as well as advanced professionals.

Build your skills with online courses from top experts!

You can find currently available courses here. Subscribe to our newsletter and stay up to date with the latest news about our courses.

Our courses

Each of our stars offers one course for you. The courses consist of 10 episodes referring to different aspects of tennis. Up to 20 minutes of exclusive learning content, ranging from stress resistance on the court to highly advanced technique training.

Am I required to be a professional tennis player to use the platform?

Not at all. Our offer is meant for everyone, regardless of experience and the level of advancement.

Where can I find Top Level Tennis?

Follow us on social media and stay always up to date. :)

Business partners and collaboration with TopLevelTennis

How can I start collaboration with TopLevelTennis?

You can become a Global Ambassador, a Partner or a VIP Partner of Top Level Tennis.

What are the benefits of promoting TopLevelTennis as Global Ambassador?

As Global Ambassador you will receive a discount for the Gold Access and a unique promotional code. Every person who uses this code will get the discount and you will receive commission on sales.

How to acquire shares of the TopLevelTennis company?

For more information please contact us at office@topleveltennis.com.

I would like to join the team of Top Level Tennis. How can I apply?

We are about to create a Career section on our website, where all the information regarding vacancies at Top Level Tennis will be published. If you do not want to wait, submit your application at office@topleveltennis.com.

Registration step by step. Your account and subscription

How to create an account?

Go to this page, fill out a form, confirm your e-mail address and… that’s it! You can also quickly register with your Facebook account.

How to download the app of Top Level Tennis? Which mobile devices does it support?

You can do it by downloading the app from Google Play or Apple Store. The app is compatible with Android and iOS operating systems.

I have finished the registration process on the platform – when can I start my course?

Thanks to creating the account, you can now see half the time of the first video from each course to preview the content before you get our Silver or Gold Access.

Are my personal data secure? Who can access them?

Your personal data are fully secure and encrypted. Only Topleveltennis.com S.A. is entitled to collect and process them.

What types of subscription are available and what are their benefits?

You choose the following subscriptions: Free Access Silver Access Gold Access All the information about the benefits of each subscription scheme can be found here.

I forgot my login credentials/I cannot log in

Follow this link to reset your password.

Can I be logged in to my account on more than one device at the same time?

Yes, you can be logged in on maximum two devices at the same time. You can add up to 6 trusted devices, which you will use to follow the Top Level Tennis courses. If you would like to log in to your account on more devices, please contact our customer service to gain access.

What are the benefits of the Free Access?

The Free Access allows you to watch half the time of the first video from each course and to be up to date with the latest news of Top Level Tennis.

What are the benefits of the Silver Access?

Thanks to the Silver Access, you can watch all 10 episodes of the course designed by the star you have chosen.

What are the benefits of the Gold Access?

Thanks to the Gold Access you can watch all the courses available at TopLevelTennis.com. On top of that, you will gain access to extras, including 50 articles about various tennis techniques. You will also get a chance to take unlimited tests and to obtain training plans from our stars.

What are the training plans and how much do they cost?

The training plans are composed of exercises and tennis techniques, based on the course of a particular star. In order to obtain them, you need to take a test to verify the level of your tennis knowledge. The test costs $5 for the Silver Access users, whereas the Gold Access users can take it for free.

Are the training plans different depending on the level of advancement?

Yes. There are three levels of the training plans assigned to each star: beginner, intermediate and advanced. Depending on your test results, you will gain access to one of them.

How often can I take the tests?

You can take them as often as you want. The Silver Access users who purchased the test can make further attempts for free.

If I pass the test well enough to get the training plan for advanced, will I have access to other plans, too?

Yes. You can share them with your mentees, parents, kids and friends.

Your courses, payments and complaints

How can I make a payment?

The payments are performed in a fully secure way and free of charge, using a credit card or your PayPal account.

Payment issues

Contact us at support@topleveltennis.com, via live chat or send a private message on Facebook. We will try to help you solve the issue as soon as possible.

I would like to cancel my subscription

The subscription is paid for a year upfront. When it expires, it will be automatically cancelled unless you make the payment in the following year.

Does the subscription renew itself automatically?

No – it will expire one year after the payment has been made. Don’t worry about it – we will send you a reminder early enough, so that you won’t forget to renew your subscription.

Is it possible to extend the scope of my subscription during the course?

Absolutely. You can always extend your Access from Silver to Gold. For more information see your account.

Can I receive a VAT invoice?

After you make the payment for your Access, you will be able to download the invoice. All documents to download are available on your account under the tab My payments.

I would like to contact your team and leave feedback. How should I do it?

Contact us at support@topleveltennis.com, via live chat or send a private message on Facebook.